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How to provide better customer support with Wix Answers

9 min read


If you’re looking to build and manage your website, you’ll find tons of platforms that offer you relatively same features for a price. But, if you want something a bit more unique, you can turn your attention towards Wix. Wix is a company that’s been with us for quite some time and their expertise in website development is at the highest possible level. With their Wix platform that lets you build your website for FREE, they’re almost unbeatable. Now they are introducing Wix Answers gave Wix that will allow you to create a stunning customer support for your website.

What is Wix Answers

Wix Answers is a help desk support software here to give you all the necessary tools to plan and create your customer support. But, what makes Wix Answers so special? Well, it’s a bit of generousness, as they give you their tools free of charge and reliability, for which Wix is known. If you want to enjoy a nice, user-friendly interface, and a lot of interesting options and templates, look no further than Wix Answers. In the next section, we’re going to give you an easy step-by-step guide on how to get started with this platform.

Get Started with Wix Answers

As we already mentioned, Wix Answers is known for its simplicity and you shouldn’t have any problems joining millions of satisfied users on the Wix platform. But first, you need to visit the official website. The remaining steps are below.

  1. When you open the website, click on the blue “Sign Up” button in the top right corner.
  2. Now, a new window should open, prompting you to enter your name, email, and password to sign in or simply continue with Wix to sign up. Choose the latter option.
  3. If you want to avoid the additional hassle, we suggest that you sign up with either Facebook or Google. As you surely have one of these, click on your desired option and proceed to the next step.
  4. Sign in with your selected account and click on continue.
  5. Now, a new window will open and you’ll be asked to enter some info about yourself. This includes your full name, company name, company size, and a phone number, which is optional.
  6. Upon fulfilling what’s needed, click on Next and you’re good to go.
  7. Now, you can either create a new article in the upper right corner or simply explore Wix Answers; the world is yours!

Wix Answers Features

  • Multiple-channel Ticket Management

You’ll agree that ticketing software is very important when it comes to building a customer support. But, how exactly does it work here? Well, the thing is that Wix Answers streamlines various customer support tickets from different channels, at first place. By doing this, you can easily track and respond from either your knowledge base, customer service software or automatically send help guides and recommendations. The best way to do this is by implementing several empty fields in which your customers can fill in and give you some valuable info about themselves.

  • Intuitive Help Center

While it’s a bit complicated to build a help center in terms of content, it’s very easy to make it pretty and shiny in Wix

For those interested in step-by-step guides, it’s important to mention that you can incorporate them, too. FAQ section is also here and it’s a great way of answering to some basic and intermediate questions related to your website. All in all, you can expect a high level of detail in the help center.

  • Call Center Support

Your customer support might get a bit better with call center included. If your business is going well and you want to give your customers that extra layer of availability, you can always set up your phone number and associate it with your website. This way, you can answer the questions and requests much easier, granting better results for your website and your business.

  • Customer Support Widget

The customer support widget is a tiny widget that can be set anywhere on your website. By using this widget, visitors could immediately access your customer support and get help without having to scroll down to find what they need. I’m glad that Wix Answers implemented such a feature and in my experience, this works like a charm!

  • Accessible Insights

Isn’t it great when you can see and admire your results? Sure! With Wix Answers, you can check how well your website and business is progressing and you can get info about customers’ satisfaction, as well as your products’ rating. Wix Answers made sure that everything is at your reach and you don’t even need to dig deeper to get it. Quite cool, isn’t it?!

  • Verdict

Being a free help desk software, Wix Answers did an amazing job – a full-fledged software that can skyrocket your success to the skies. When it comes to the sheer performance and features, I can’t say a single bad word about it. Sure, I would like a couple of languages added, but hey… you get a lot for zero bucks. In the end, you can try it anytime and see how great it is.

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